Omni Channel CRM

LSales1 is a powerful CRM integration with LSNetX but the same is also available as a stand-alone Customer Relationship Management (CRM) Software. it helps an organization to build and manage a contact database and use the same for sales, promotions and analysis. LSales1 Omni channel CRM is an important tool to devise an online sales strategy and provide a better customer experience (CX) to the end-user.

Lead Management Account Management Events & Task Management Quote Tickets Sales Orders Invoice & Payment Analytics FAQs

Lead Management

The leads obtained from telephonic queries, events and queries on the website can be uploaded and managed in our CRM.

LSales1 helps an organization to build a contact database consisting of leads along with storing vital information like phone numbers, emails, notes, documents, invoices and purchase orders. Once this information is uploaded into the CRM then it can be used effectively for email campaigns, newsletters and follow-ups.

Account Management

Once the leads get converted into customers, they are stored as accounts. The account information can be further updated as per the new events. Opportunity is created and linked with the respective lead and account.

Events & Task Management

LSales1 CRM helps to create and update events. It also helps to schedule and assign tasks efficiently within a team. The users can get notifications and reminders and set priorities

Quote

LSales1 helps retailers to devise a pricing strategy by storing quotes as per clients which can be managed, edited and updated at different stages.

Tickets

LSales1 also helps an organization to manage customer inquiries and complaints by generating tickets which can be set and managed in accordance with priority and date.

Sales Orders

The users can create sales orders associated with product, quote and customer accounts along with billing and shipping details.

Invoice & Payment

Invoicing and payment is the last stage of the sale cycle. Invoices are created from the sales orders. Payment can be mapped to an invoice. The users can manage invoice and payment information according to date, mode of payment and status.

Analytics

LSales1 CRM also has the analytics capability where reports can be generated to track customer life cycle, behavior and sales conversion patterns in order to make better business decisions.

FAQs

The users can create, manage and update the frequently asked questions in a separate section. The FAQ section helps the sales and customer support staff to answer customer queries.

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